Papercut - Reset the Administrator account password




Resetting the Admin password

Papercut Knowledge Base link for Admin password reset - https://www.papercut.com/kb/Main/ResettingTheAdminPassword

PaperCut has a built in administrator account (called “admin”) that is available even if a connection to the domain / directory cannot be established. 


The default username for this account is admin, and the password is set during the setup wizard when the system was first installed. This account is not related to the domain administrator account.

To change/reset the password manually (not via the web interface), firstly shutdown the Application Server servicethen:


Mac: Ensure you are logged in with an administrator account and browse to /Applications/PaperCut [NG/MF]/server/ then right click the server.properties file and select open with TextEdit. Then change the admin.password entry as shown below.


Windows: Open the following file in a text editor: [app_dir]/server/server.properties and modify the line admin.password=. If the password has been set by the system it will be prefixed with HASH: - remove this when manually entering a plain text password.

For example, change:


admin.password=HASH\:316e2407fd6ea316527a9fe08f3edf8a


To something like this:

admin.password=mypassword


This allows you to set a password in cleartext. Save and close the file, then start the Application Server service back up again. Wait a minute or two, and when you log back into the admin interface, go to Options -> Advanced -> Reset admin password to change the password back to the hashed (i.e. encrypted) format.